Services
We provide a range of services and products that help our clients navigate the rapidly changing world of hybrid health.
Strategy & Insight
Pivot’s strategy & insight services set the foundation for the hybrid transition. We combine digital and clinical insight to understand global HCP, patient and user needs in the hybrid world and how your approaches need to evolve to satisfy them.
Our Strategy services examine broader business operations to create clear transformation programs that evolve a company’s hybrid model. This includes how customer experience needs to adapt as well as identifying how emerging technologies such as Digital Therapeutics and Personalised Medicine, can be integrated to create a differentiated hybrid proposition.
Insight
Global Competitor Benchmarking
Healthcare Professional Assessment (inc.KOL&DOL)
The Hybrid Patient
Search & Social Impact
Data Led, Persona Development
Strategy DEvelopment
Hybrid Operating Model
HCP Engagement (incl. Omnichannel)
Tech Transformation
Digital Therapeutics
Health Equity
Tech & Data
At the core of the hybrid health transition sits custom technology, data and AI. Knowing what you have, how you use it, and what you need to develop is essential to unleash its potential.
By integrating our bespoke Tech and Data services into your existing platforms we ensure that a seamless, integrated roadmap delivers capabilities at the core of Hybrid Healthcare transition.
Technologies include:
Hybrid engagement applications
Custom software development
Automation & virtual agents
Digital Platform Strategy (incl CRM / MCM / MA)
Data & AI
Segmentation, recommendation & NBA
CRM & Customer Value Management
Advanced analytics & AI
Synthetic data generation
Engagement & Activation
The shift to hybrid is a major transformation in healthcare. Whilst technology moves rapidly, those responsible for transformation and customer engagement need to ensure that activation moves at equal pace to deliver results and real value for customers.
To do this, we have developed proprietary ways of working that accelerate hybrid activation and communication with core audiences. Our aim is to ensure that any strategic change is adopted and embedded in the organisation, immediately benefiting customers
Engagement
Media management
Reporting & Optimisation
Change management
Training & Bootcamp
Activation
Technology activation (FULCRUM TM)
Innovation & collaboration (SPRINT TM)
Hybrid events/video
Program management
Work with us
Looking for more information to begin the transformation to hybrid health? Get in touch with us.